Frequently Asked Questions

Who is EttoreCleaning.com?

EttoreCleaning.com is a website owned and operated by Detroit Sponge & Chamois Co., Inc. The website is designed to make all of the Ettore equipment that you need available to you. EttoreCleaning.com is not the same as the manufacturer, Ettore Enterprises. EttoreCleaning.com is a website that is owned and operated by Detroit Sponge & Chamois Co., Inc., a proud long time distributor and wholesaler of the Ettore Enterprises product line.

When will I receive my order?

Most items ship the next day. All items will ship UPS Ground or US Postal. 287

Can I track my order?

Yes. You will receive a confirmation email when your order ships. This email will have a link to the shipping company web site that will show where your package is in the delivery process. 288

Can I get Overnight Delivery?

YES! Call us if you need priority delivery (800) 535-6394.289

Do you offer a warranty or a guarantee?

YES! EttoreCleaning.com offers a 30-Day Money Back Guarantee! Your 100% satisfaction is guaranteed! Items may be returned within 30 days of purchase for a full refund. Simply return the item(s) to us via US mail or UPS. Include your name, date of purchase, and reason for the return with the package. We will then credit your credit card for the price of the items that you return. Shipping charges will not be refunded. Please ship returns to: Detroit Sponge & Chamois Co. Attn: EttoreCleaning.com 48050 West Rd. Wixom, MI 48393 290

What is your Privacy Policy?

Detroit Sponge believes our customers trust is our most important asset. For that reason, we respect you as a customer and 1. to safeguard all information you share with us. 2. we will NOT lease, sell or distribute customer information to other business or individuals. 3. to limit the collection and use of customer information to the minimum required to deliver superior service. 4. to permit only authorized employees, who are trained in the proper handling of customer information, to have access to your information. Employees who violate our Privacy Policy will be subject to our normal disciplinary action. 5. to remove your name from our mailing list whenever requested by our customers. In addition, we will monitor ourselves to ensure customer privacy is respected and will conduct our business in a manner that fulfills our promise where and whenever we do business.

What are the limits to Flat Rate Shipping?

Flat rate shipping on EttoreCleaning applies to continental U.S. address locations only. We will contact you regarding additional freight charges for other locations.